Returns & Refunds Policy
We want you to be completely satisfied with your purchase. Learn about our return and refund process.
Original Packaging
Keep all original boxes and accessories
7-Day Window
Return within 7 days of delivery
Quality Check
Items must be in original condition
Initiate Return Request
Log into your account and go to Order History. Select the item you want to return and click "Request Return".
Package the Item
Pack the item securely in its original packaging with all accessories, manuals, and warranty cards.
Schedule Pickup
We'll schedule a free pickup from your address. Our courier partner will collect the package.
Quality Inspection
Once we receive the item, our team will inspect it and process your refund within 2-3 business days.
Refund Timeline
Credit/Debit Card
5-7 business days
UPI/Net Banking
3-5 business days
Cash on Delivery
Bank transfer within 3-5 business days
Warenx Wallet
Instant credit
Return Shipping
We provide free return shipping for all eligible returns within India. For locations outside Coimbatore, we'll arrange courier pickup at no additional cost.
Returnable Items
- • Smartphones and tablets
- • Laptops and computers
- • Audio and headphones
- • Cameras and accessories
- • Home appliances (unopened)
- • Gaming consoles and accessories
Non-Returnable Items
- • Software and digital downloads
- • Personal care items (opened)
- • Customized or personalized products
- • Items with missing serial numbers
- • Products damaged by misuse
- • Consumables (batteries, etc.)
Returns (7 days)
- • Change of mind
- • Wrong item ordered
- • Size/compatibility issues
- • Damaged during shipping
Warranty Claims
- • Manufacturing defects
- • Hardware malfunctions
- • Performance issues
- • Long-term reliability problems